Refund policy

Heart of A Wolf & Fayn Official Refund Policy

 

We stand by our gear. That's why we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at faynmusic@gmail.com. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at faynmusic@gmail.com.

Damages and Issues Please inspect your order as soon as you get it and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right for you ASAP.

Exceptions / Non-Returnable Items Certain types of items cannot be returned. This includes digital products (like music downloads and digital albums), custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.