Shipping policy

Heart of A Wolf & Fayn - Shipping Policy

 

After receiving your order confirmation email, all orders are processed within 5 to 7 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Local Delivery

Unfortunately, we are not offering local delivery at this time.

International Shipping

We are currently working with several different drop-ship options that may offer International Shipping. Please check the individual product description for any limitations. Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Uncivilized Music LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at faynmusic@gmail.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

We have a 30-day return policy. We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

Please see our full Refund Policy at https://certifiedfayn.com/policies/refund-policy for complete details on eligibility and how to start a return.

In the event that your order arrives damaged in any way, please email us as soon as possible at faynmusic@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at faynmusic@gmail.com.